Crowned by Grace Boutique wants you to be completely satisfied with your purchase. Although we do not offer refunds except in the events listed below, we will gladly accept returns for an exchange or merchandise or for store credit. Our return policy varies slightly for on-line and in-store purchases, so please continue reading.
Clearance items and special orders are always final sale. For a detailed list of what cannot be exchanged, see below.
Returns for Online Purchases – Only exchanges can be placed for orders placed online, and items must qualify for a return (see below). If you are unhappy with your order or an item does not fit, please contact us within 14 days of the delivery date to resolve the issue. Please email us at firstname.lastname@example.org or call us at 817.488.4800 to find out if the size you need is in stock, or for help with the exchange. If we no longer have the size you need and are unable to reorder it, we will help you find a comparable replacement.
Items must be returned to Crowned by Grace Boutique at the customer’s expense before the replacement merchandise is shipped. Once the exchange is processed, we will pay the shipment of your replacement merchandise. Returns without prior communication will not be accepted.
Returns for In-Store Purchases – Exchange or store credit only can be made within 14 days of purchase. The customer must have a copy of the original receipt or gift receipt, and items must qualify for a return (see below).
Items that cannot be returned / exchanged:
- Sale Items – Any item sold for less than the full retail price.
- Items that have been worn and / or washed
- Special or Custom orders
- Items no longer in sellable condition – items with stains, damage, odors, or other conditions that were not present when the item was purchased and that were not the result of faulty manufacturing or oversight. (Please see our Defective Merchandise Policy for more information.)
Items subject to a shorter exchange window:
Holiday Items – Any item made specifically for a seasonal event or holiday such as Christmas, Halloween, Thanksgiving, etc.
Return Disclaimer – We reserve the right to limit returns and to deny a return if the original transaction cannot be verified. It is our discretion whether or not to allow a return outside of the official 14-day window. If allowed, store credit will be granted in the amount of the current selling price or the price paid, whichever is lower.
Transaction Verification – To process a return, we require a copy of either the original receipt or gift receipt in order to verify the original transaction. If the customer does not have an original receipt or a gift receipt, it is our discretion whether or not to move forward with a return.
Shipping Policy – Crowned by Grace will ship all orders Flat Rate via the United States Postal Service (USPS). Some orders may also be shipped with Signature Confirmation. Please take into consideration that transit time does not include the day an order ships, Sundays, or any national holidays. Crowned by Grace is not responsible for any delays in the delivery of your order such as weather or other conditions that may affect the carrier and are beyond our control. Please email the store directly at email@example.com if you live overseas and would like to place an order. Also, although it is not a situation we anticipate, if an item is no longer in our inventory and cannot be shipped or we are unable to fulfill the quantity you have ordered, we will notify you as soon as possible and do our best to partner with you to resolve the issue to your satisfaction.
Our Shipping Rates:
- $13.95 for orders up to $99.99
- $6.95 for orders from $100-$199.99
- Free shipping on orders over $200
Special Requests – If you need expedited shipping or have special instructions, please contact us directly at 817-488-4800 prior to placing your order. If you would like your merchandise to be gift-wrapped, please specify this during checkout.
Lost & Delayed Packages – All packages that go missing via USPS will be offered store credit only (no refunds). We are not responsible for missed deliveries, items being held by the post office, or undeliverable items. In the event the carrier is unable to deliver your package and leaves a notice, it is your responsibility to pick up said package or schedule a redelivery. If the package is not picked up in the time frame allotted by the USPS and is returned to us, we will contact you for further instruction. At this point we may, at our discretion, cancel your order and issue a credit to your account for the value of the merchandise purchased less the shipping costs incurred.
Outside the US - Currently we can only ship within the United States, if you would like to place an order for delivery outside the US, please contact us so we can determine the rate.